5/19/2023 0 Comments Delivering happiness![]() ![]() Why not use customer service as an opportunity to build your brand and create consumer trust all while fixing the issues they might encounter. He refuses to see customer service as a cost rather as a competitive advantage. Everything is about delivering happiness to customers. ![]() Tony Hsieh’s company Zappos has one of the strongest cultures and visions I’ve ever read about. This book is all about building the best culture for your organization. After reading a ton of very inspirational books by the most successful people in the world, “Delivering Happiness,” stands out amongst those giants. To me, this book is nothing less than a masterpiece. This can all be found in his book: Delivering Happiness. Tony is quite famous for his leadership prowess and focus on company culture. In 2009, Zappos was sold to Amazon for $1.2 billion. Later, Tony became a major investor in Zappos and ultimately became the CEO. He co-founded LinkExchange (an advertising network on the internet) and worked on the company until he could sell it to Microsoft for a whopping $265 million in 1999. Tony Hsieh is an internet entrepreneur and was born on December 12th, 1973. ![]()
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